Frequently Asked Questions

Everything you need to know about your Q Evon order.

What materials are used in Q Evon jewelry?

We use premium materials including sterling silver, 14k and 18k gold, and ethically sourced gemstones to ensure lasting quality and timeless style.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-7 business days. Custom or made-to-order pieces may require an additional 2 weeks for production before shipment.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-designed pieces are final sale.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How should I care for my jewelry?

To maintain the brilliance of your jewelry, avoid contact with harsh chemicals or perfumes. Clean gently with a soft polishing cloth and store in a dry place.

Can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number to monitor your delivery status in real-time.